1cinta Privacy Policy — Our Commitment to Protecting Your Data
User privacy is our priority. This policy transparently explains how 1cinta collects, uses, stores, and protects your personal information as a platform user in Malaysia.
Last updated: 2026. This policy applies to all users of the 1cinta platform.
What Information Do We Collect from You?
When you register or use the 1cinta platform, we collect several categories of information to ensure our services function properly and securely. The types of data we collect are as follows:
Your full name, email address, phone number, date of birth, and chosen username. This information is required to verify your identity and protect your account from unauthorised access.
Deposit and withdrawal transaction details in Malaysian Ringgit (RM), your chosen payment method such as FPX or e-wallets, and your account's financial records. Full card or bank account numbers are not stored directly by 1cinta.
IP address, device type, operating system, browser type, and screen resolution. This data is used to optimise platform display and detect any suspicious activity on your account.
Game records, login sessions, pages visited, time spent, and interactions with platform features. This data helps us understand how users engage with 1cinta and continuously improve the user experience.
How Is Your Information Used?
1cinta uses collected data solely for legitimate purposes directly related to delivering platform services. We do not sell or rent users' personal data to any third party for marketing purposes.
- Account management: Handles registration, identity verification, login, and password resets.
- Transaction processing: Securely and accurately verifies and processes deposits and withdrawals in MYR.
- Platform security: Detects and prevents fraud, unauthorised access, and account misuse.
- Service improvement: Analysing usage patterns to improve platform features, speed, and usability for Malaysian users.
- Service communications: Sends important notifications relating to your account, transactions, and policy updates — not unsolicited promotional emails.
- Legal compliance: Meets applicable Malaysian legal requirements, including the retention of financial transaction records.
How Long Is Data Retained and How Is It Protected?
Data Storage
1cinta retains user personal data for as long as an account remains active, and for the period required under applicable Malaysian law following account closure. Financial transaction records in MYR are retained in accordance with prescribed legal compliance requirements. Once the mandatory retention period expires, data will be securely deleted or anonymised.
Data Security Measures
We implement multiple layers of technical and organisational safeguards to protect your personal data from unauthorised access, loss, or accidental disclosure:
- Data encryption in transit using industry-standard protocols
- Strict access controls — only authorised personnel can access sensitive data
- Continuous system monitoring to detect security threats
- Two-factor authentication is available for additional account protection
- Regular security audits to ensure protection systems remain up to date
While we take all reasonable precautions, no security system is entirely impenetrable. In the event of a security breach affecting your data, 1cinta will notify you in a timely manner as required by law.
Your User Rights — Access, Correction, and Erasure
As a 1cinta platform user, you have certain rights regarding your personal data. We are committed to facilitating the exercise of these rights within a reasonable timeframe.
You have the right to request a copy of the personal data we hold about you. Requests can be submitted via our support email.
If your data is inaccurate or outdated, you can request a correction through your account settings or by contacting the 1cinta support team.
You may request deletion of your personal data, subject to any mandatory retention requirements that remain applicable at the time of the request.
1cinta does not sell users' personal data to any third party. We only share information in the following limited circumstances:
- Authorised payment providers for processing deposit and withdrawal transactions in MYR
- Game software providers integrated into the platform — only minimum technical data required is shared
- Law enforcement authorities when required under applicable Malaysian law
- Technical service providers that assist with platform operations, subject to strict confidentiality agreements
Policy Updates and How to Contact Us
1cinta reserves the right to update this privacy policy from time to time to reflect changes in our practices or legal requirements. Users will be notified of any significant changes via in-platform notifications or email. The date of the latest update will always be displayed at the top of this page.
If you have any questions or concerns, or wish to exercise your data rights, please contact the 1cinta support team by email at [email protected]. We will endeavour to respond to all privacy-related enquiries in a timely manner. You may also refer to our FAQ section for further information.
Your Data Is Safe with 1cinta
We are committed to protecting the privacy of every Malaysian user. Register your account today and enjoy an online entertainment platform that is secure, transparent, and compliant with the latest data protection standards.